Legal and Regulatory

Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Care Quality Commission (CQC)

All our healthcare services are regulated and inspected by the Care Quality Commission. Full details of our CQC registrations, inspection outcomes, and service ratings are available on the CQC website.

Equality & Diversity Policy

Our commitment to creating an inclusive workplace where everyone is valued and respected. This policy outlines our approach to equality, diversity, and inclusion across all our operations, in line with the Equality Act 2010 and our dedication to fair treatment for all staff and service users.

AMZHR1016 Equality & Diversity Policy (PDF)

Patient Feedback

Your opinion matters to us. We welcome all feedback – positive or negative – to help us continually improve our services. Contact our Patient Experience Team to share your experience or complete our anonymous survey.

We Value Your Feedback Card (PDF)

Complaints Procedure

We are committed to providing excellent patient care and welcome your feedback. Our complaints procedure outlines how to raise concerns, make formal complaints, and what to expect during the process. We aim to resolve issues quickly and transparently whilst maintaining confidentiality and independence in our investigations.

How to Raise Concerns or Make a Formal Complaint (PDF)

Carbon Reduction Plan

Carbon Reduction Plan outlines our journey toward net zero emissions, detailing how we’re transforming operations through electric fleet transition, renewable energy implementation, and sustainable practices whilst delivering essential healthcare services.

AMZCOR1037 Carbon Reduction Plan (PDF)